Refund, Return or Cancellation Policy
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at Connie@SoulStarInc.com with details of the product and the defect. You can send the item you consider defective to: Soul Star Holistic Healing Arts, 899 N Logan Street, Suite #310, Denver, Co 80203
We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Only regular priced items may be refunded. Sale items are non-refundable. To follow-up on the status of your return, please contact us at Connie@SoulStarInc. or Soul Star Holistic Healing Arts,899 N Logan Street, Suite #310, Denver, Co 80203
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.